Information about the exercise of the withdrawal rights & withdrawal form

Customers are entitled to exercise the right of withdrawal under the conditions below. A customer is an individual who has signed a legal shop for purposes primarily not related to their commercial or self-employed activity:

  1. Information about the exercise of the withdrawal right

Withdrawal rights

The customer has the right to withdraw from this contract within 14 days without giving the reasons.

Deadline: 14 days from the day you or a third party when the carrier acquires physical possession of the last asset.

In order to exercise the right of withdrawal, you are obliged to inform us (Anna La Dogana via Francesco ferraironi 25/t5 00133 Rome Tel.: ’39 3664067958, E-Mail: [email protected]) of your decision to withdraw from this contract with an explicit statement (You must write a letter and send it by mail, fax or e-mail). For this purpose, you can use the attachment withdrawal type form, but it is not required.

In order to meet the termination period, you must send the notice regarding the exercise of the right of withdrawal before the termination period expires.

Withdrawal effects

If you withdraw from this contract, you will be reimbursed. The Reimbursement does not include delivery costs, no undue delay, and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. These refunds will be made using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not have to bear any cost as a result of that refund.

We can refuse compensation until the goods have been returned or until the documentation confirming the return of the product by the consumer, depending on the condition that occurs first.

Please send the product back or hand it over to us, without undue delay and in any case within 14 days of the day you informed us of your withdrawal from this contract. The deadline is met if you return your assets before the 14-day period expires.

The direct costs of the return shipment are your cargo.

The customer is responsible for the decrease in the value of goods resulting from a manipulation of the asset other than that necessary to establish the nature, characteristics and functioning of products.

End of the withdrawal right:

The right of withdrawal does not apply to the following contracts the supply of tailored or clearly customized goods.

General information

The product must have the original packaging with all the accessories and all the elements of the packaging. Where necessary, use a protective casing for shipping. The original packaging cannot be used as the main packaging as it is part of the product.

  1. Type withdrawal form

Fill in the blanks and return this form only if you want to withdraw from the contract.


Mrs.Anna La Dogana

Via Signiola 9
00133 Rome (RM)
E-Mail: [email protected]

We notify the withdrawal from ours and with this agreement of the following services



Ordered by ________________________________________________________________________________________________________________________

customer name

customer address

customer signature (only if this form is notified in paper version)